The tool provides instant responses to guest inquiries 24/7, resulting in faster service and reduced wait times. Additionally, it always delivers accurate, polite, and consistent replies, making guests feel that the hotel prioritizes their needs.

Yes, SARA can handle routine tasks such as answering general inquiries or even issuing invoices. This allows staff to dedicate more time to personal guest interactions and addressing unique requests.

The tool is easily integrable with most hotel management systems (PMS) and email platforms. Integration and knowledge base setup take only a few days, and no technical expertise is required to operate it. During the first 3 months, SARA operates in a learning phase, continuously improving. Afterward, it functions with high accuracy while working seamlessly in the background.

Yes, SARA can be customized to reflect your hotel's unique tone and values. Special welcome messages, personalized offers, and communication styles specific to the hotel can be configured, ensuring that SARA conveys the same warmth and care as in-person hospitality.

To prevent such situations, during the first 3 months, all drafted emails are saved as drafts for review by staff before being sent. During this trial period, SARA improves through machine learning to achieve high accuracy afterward. Certain keywords will continue to be flagged for review even after the learning phase, ensuring that sensitive emails, such as complaints, are handled by legal colleagues.