Hotel operations, upgraded.
Hotel operations, upgraded.
Hotel operations, upgraded.
Draft replies, route requests, and summarize shifts—so teams respond 2–3× faster.
Draft replies, route requests, and summarize shifts—so teams respond 2–3× faster.
Draft replies, route requests, and summarize shifts—so teams respond 2–3× faster.
EU-hosted • Zero-retention • Audit-ready • No PII exposure to AI models
US/EU-hosted • Zero-retention • Audit-ready • No PII exposure to AI models
US/EU-hosted • Zero-retention • Audit-ready • No PII exposure to AI models
Serve guests faster with drafted, policy-cited replies across email, chat, and OTAs—most teams respond 2–3× quicker.
Reduce escalations by explaining rates, fees, and rules clearly at first touch, cutting supervisor handoffs and back-and-forth.
Give hours back by automating lookups, routing, and shift handovers so staff focus on service—not screens.
Turn pain points into AI wins
Upsell Prompts (pre-arrival & in-stay)
OTA SLA Guard
Smart Request Routing
Multilingual Guest Messaging
Auto-Drafted Replies (policy-cited)
Review Reply Drafts
Maintenance Triage Tickets
Upsell Prompts (pre-arrival & in-stay)
OTA SLA Guard
Smart Request Routing
Multilingual Guest Messaging
Auto-Drafted Replies (policy-cited)
Review Reply Drafts
Maintenance Triage Tickets
Unlimited scale
Enterprise-grade security
Device agnostic
Real-time collaboration
Smart assistance
Effortless integration
Global support
Custom views
PMS/CRS • Ticketing • Messaging/OTAs • Knowledge base • SSO/IdP
PMS/CRS • Ticketing • Messaging/OTAs • Knowledge base • SSO/IdP
PMS/CRS • Ticketing • Messaging/OTAs • Knowledge base • SSO/IdP
Works with your hotel stack
Works with your hotel stack
Works with your hotel stack
Connects via secure APIs. Specific adapters available on request.
Connects via secure APIs. Specific adapters available on request.
Connects via secure APIs. Specific adapters available on request.
Connect without changing your stack
Connect your PMS, channels, and SOPs. Guardrails keep answers on-policy. Your team approves and improves.
Connect without changing your stack
Connect your PMS, channels, and SOPs. Guardrails keep answers on-policy. Your team approves and improves.
Connect without changing your stack
Connect your PMS, channels, and SOPs. Guardrails keep answers on-policy. Your team approves and improves.
Connect your systems — Secure connectors pull reservation data, policies, and tickets into one view.
Guardrails by default — Role permissions, policy packs, and automatic PII redaction keep responses safe.
Tailored wins for every team
Front Desk
Housekeeping & Operations
Reservations & Revenue
IT & Security
Drafts policy-cited replies
for email/chat/OTAs, pulls reservation context, and suggests next steps.
Benefits
✓ Faster replies ✓ First-touch resolution ✓ Consistent policy
Seen in London case study: 72% faster.
Turns free-text requests
into tickets, routes to the right team, and generates end-of-shift handovers.
Benefits
✓ Smart routing ✓ Clear ETAs ✓ Cleaner handovers
Explains rules and fees
in plain language, proposes compliant alternatives, and reduces folio disputes.
Benefits
✓ Clear rules ✓ Fewer disputes ✓ Happier guests
Region-locked processing,
SSO/RBAC, audit logs, and configurable retention with PII redaction.
Benefits
✓ Data residency ✓ Access control ✓ Full audit trail
Front Desk
Housekeeping & Operations
Reservations & Revenue
IT & Security
Drafts policy-cited replies
for email/chat/OTAs, pulls reservation context, and suggests next steps.
Benefits
✓ Faster replies ✓ First-touch resolution ✓ Consistent policy
Seen in London case study: 72% faster.
Turns free-text requests
into tickets, routes to the right team, and generates end-of-shift handovers.
Benefits
✓ Smart routing ✓ Clear ETAs ✓ Cleaner handovers
Explains rules and fees
in plain language, proposes compliant alternatives, and reduces folio disputes.
Benefits
✓ Clear rules ✓ Fewer disputes ✓ Happier guests
Region-locked processing,
SSO/RBAC, audit logs, and configurable retention with PII redaction.
Benefits
✓ Data residency ✓ Access control ✓ Full audit trail
Front Desk
Housekeeping & Operations
Reservations & Revenue
IT & Security
Drafts policy-cited replies
for email/chat/OTAs, pulls reservation context, and suggests next steps.
Benefits
✓ Faster replies ✓ First-touch resolution ✓ Consistent policy
Seen in London case study: 72% faster.
Turns free-text requests
into tickets, routes to the right team, and generates end-of-shift handovers.
Benefits
✓ Smart routing ✓ Clear ETAs ✓ Cleaner handovers
Explains rules and fees
in plain language, proposes compliant alternatives, and reduces folio disputes.
Benefits
✓ Clear rules ✓ Fewer disputes ✓ Happier guests
Region-locked processing,
SSO/RBAC, audit logs, and configurable retention with PII redaction.
Benefits
✓ Data residency ✓ Access control ✓ Full audit trail
Procurement-ready from day one.
In-region hosting (EU/UK/US)
Delivered on single-tenant, region-locked infrastructure with network isolation; outbound traffic is restricted to approved endpoints.
In-region hosting (EU/UK/US)
Delivered on single-tenant, region-locked infrastructure with network isolation; outbound traffic is restricted to approved endpoints.
In-region hosting (EU/UK/US)
Delivered on single-tenant, region-locked infrastructure with network isolation; outbound traffic is restricted to approved endpoints.
SSO & role-based access
Individual credentials with optional federation (OAuth2/OIDC); fine-grained RBAC for users and privileged-access management for admin sessions.
SSO & role-based access
Individual credentials with optional federation (OAuth2/OIDC); fine-grained RBAC for users and privileged-access management for admin sessions.
SSO & role-based access
Individual credentials with optional federation (OAuth2/OIDC); fine-grained RBAC for users and privileged-access management for admin sessions.
DPA • Subprocessors • Status
Procurement pack includes GDPR processor agreement; underlying infrastructure maintains SOC 2 Type II / ISO 27001 attestations.
DPA • Subprocessors • Status
Procurement pack includes GDPR processor agreement; underlying infrastructure maintains SOC 2 Type II / ISO 27001 attestations.
DPA • Subprocessors • Status
Procurement pack includes GDPR processor agreement; underlying infrastructure maintains SOC 2 Type II / ISO 27001 attestations.
No exposure of sensitive data to external models
An adaptive redaction (prompt-sanitization) pipeline masks personal data before retrieval or inference, so any external endpoints see only sanitized tokens, not raw PII.
No exposure of sensitive data to external models
An adaptive redaction (prompt-sanitization) pipeline masks personal data before retrieval or inference, so any external endpoints see only sanitized tokens, not raw PII.
No exposure of sensitive data to external models
An adaptive redaction (prompt-sanitization) pipeline masks personal data before retrieval or inference, so any external endpoints see only sanitized tokens, not raw PII.
Audit logs & retention controls
Structured audit logs capture operational metadata (not content) with configurable retention and export options (e.g., for legal hold).
Audit logs & retention controls
Structured audit logs capture operational metadata (not content) with configurable retention and export options (e.g., for legal hold).
Audit logs & retention controls
Structured audit logs capture operational metadata (not content) with configurable retention and export options (e.g., for legal hold).
Encryption & key management
TLS 1.3 in transit, AES-256-GCM at rest, with keys rotated ≥90 days via KMS/Vault and optional customer-managed keys (BYOK/HSM).
Encryption & key management
TLS 1.3 in transit, AES-256-GCM at rest, with keys rotated ≥90 days via KMS/Vault and optional customer-managed keys (BYOK/HSM).
Encryption & key management
TLS 1.3 in transit, AES-256-GCM at rest, with keys rotated ≥90 days via KMS/Vault and optional customer-managed keys (BYOK/HSM).
Rollout plan: 14 days to live
Rollout plan: 14 days to live
Rollout plan: 14 days to live
Days 0–3
Connect systems, import policies
Days 0–3
Connect systems, import policies
Days 0–3
Connect systems, import policies
Days 4–7
Guardrails, small-team trial
Days 4–7
Guardrails, small-team trial
Days 4–7
Guardrails, small-team trial
Days 8–14
Property rollout, measure impact
Days 8–14
Property rollout, measure impact
Days 8–14
Property rollout, measure impact
Ongoing
Optimization
Weekly KPIs: response time, escalations, hours saved.
Ongoing
Optimization
Weekly KPIs: response time, escalations, hours saved.
Ongoing
Optimization
Weekly KPIs: response time, escalations, hours saved.
See it on your property data.
Bring last week’s guest questions. We’ll show drafted, policy-cited replies, smart routing, and what goes live in 14 days—with your stack. You’ll get in 30 minutes: • A live walkthrough on hotel scenarios you choose • Security & compliance review (US/EU hosting, no data training) • A clear rollout plan + pricing
See it on your property data.
Bring last week’s guest questions. We’ll show drafted, policy-cited replies, smart routing, and what goes live in 14 days—with your stack. You’ll get in 30 minutes: • A live walkthrough on hotel scenarios you choose • Security & compliance review (US/EU hosting, no data training) • A clear rollout plan + pricing
See it on your property data.
Bring last week’s guest questions. We’ll show drafted, policy-cited replies, smart routing, and what goes live in 14 days—with your stack. You’ll get in 30 minutes: • A live walkthrough on hotel scenarios you choose • Security & compliance review (US/EU hosting, no data training) • A clear rollout plan + pricing
Frequently asked questions
What business outcomes do you target in a pilot?
We agree upfront on 3 KPIs—typically response time, escalation rate, and staff hours saved—baseline them, then report weekly with an executive read-out at the end of the first month.
What does “live in 14 days” actually involve?
Light-touch rollout: connect SSO and system credentials, load your policies/brand voice, enable guardrails, and start with one or two properties before scaling.
Where is our data processed and how long is it kept?
You can enforce region-locked processing (e.g., EU) and set retention windows per workflow. Content isn’t used to train foundation models by default.
Which compliance materials do you provide?
Enterprise pack on request: DPA, subprocessor list, security overview/architecture, penetration-testing summary, and vendor-risk responses (including DPIA support).
What happens if something fails or spikes in volume?
Enterprise support tiers are available (including 24/7 options). We monitor usage, enforce rate limits, and provide safe fallbacks so staff can continue without disruption.
What effort is required from our team after go-live?
A named success manager handles optimization. Your managers review weekly insights; frontline teams can approve drafts or automate specific steps as confidence grows.unt managers for enterprise customers to ensure a smooth experience.
What business outcomes do you target in a pilot?
We agree upfront on 3 KPIs—typically response time, escalation rate, and staff hours saved—baseline them, then report weekly with an executive read-out at the end of the first month.
What does “live in 14 days” actually involve?
Light-touch rollout: connect SSO and system credentials, load your policies/brand voice, enable guardrails, and start with one or two properties before scaling.
Where is our data processed and how long is it kept?
You can enforce region-locked processing (e.g., EU) and set retention windows per workflow. Content isn’t used to train foundation models by default.
Which compliance materials do you provide?
Enterprise pack on request: DPA, subprocessor list, security overview/architecture, penetration-testing summary, and vendor-risk responses (including DPIA support).
What happens if something fails or spikes in volume?
Enterprise support tiers are available (including 24/7 options). We monitor usage, enforce rate limits, and provide safe fallbacks so staff can continue without disruption.
What effort is required from our team after go-live?
A named success manager handles optimization. Your managers review weekly insights; frontline teams can approve drafts or automate specific steps as confidence grows.unt managers for enterprise customers to ensure a smooth experience.
What business outcomes do you target in a pilot?
We agree upfront on 3 KPIs—typically response time, escalation rate, and staff hours saved—baseline them, then report weekly with an executive read-out at the end of the first month.
What does “live in 14 days” actually involve?
Light-touch rollout: connect SSO and system credentials, load your policies/brand voice, enable guardrails, and start with one or two properties before scaling.
Where is our data processed and how long is it kept?
You can enforce region-locked processing (e.g., EU) and set retention windows per workflow. Content isn’t used to train foundation models by default.
Which compliance materials do you provide?
Enterprise pack on request: DPA, subprocessor list, security overview/architecture, penetration-testing summary, and vendor-risk responses (including DPIA support).
What happens if something fails or spikes in volume?
Enterprise support tiers are available (including 24/7 options). We monitor usage, enforce rate limits, and provide safe fallbacks so staff can continue without disruption.
What effort is required from our team after go-live?
A named success manager handles optimization. Your managers review weekly insights; frontline teams can approve drafts or automate specific steps as confidence grows.unt managers for enterprise customers to ensure a smooth experience.
If you have any further questions or just want to reach our team, click the button below.